While
there is a continuous connection between CONTROL-M EM and Control-M/EM Server, the
communication between CONTROL-M/Server and CONTROL-M/Agent is not constant.
CONTROL-M/Server
is doing the following:
1.
It sends a TRACK_ALL message for each agent that has running jobs every
'Polling Interval' (the default is 15 minutes).
2.
There is no indication that an agent becomes unavailable unless there was a
request to that agent.
3. You can check the Agent status using Control-M Configuration Manager.
What
can I do if my agents become unavailable sometimes?
Solution: Run ctm_menu:
(5)
Parameter Customization -> (4) Parameter Customization for Specific Agent
Platform:
Communication
Timeout (default 120)
Maximum
Retries (default 12)
Increase the timeout
parameters for the agent platforms. The same can be achieved using Control-M Configuration Manager. You can open Agent properties and change the parameters accordingly.
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