How do I check communication between Server and Agent?

From the Agent run:

   ag_diag_comm

From the Server run:

   ctm_diag_comm <Agent host name>

Compare the results. Specially check the following:

1. Server-to-Agent Port Number is the same on both outputs
2. Agent -to-Server Port Number is the same on both outputs
3. Server-Agent Comm. Protocol is the same on both outputs
4. Unix ping to Agent Platform, ctm_ping to agent, and Unix Ping to Server Platform all Succeeded
5. Service "<agent service>" is Active
6. Server Host Name, in ag_diag_comm output, is correct.

Posted in: Agents,Control-M Server,Control-M Troubleshooting